I'm a wrecker operator/owner's wife. I spend just as many hours as my husband working toward the success and growth of our towing company, but until recently, I rarely dealt with the phones.
Accounting related calls got sent to me, but the regular, day-to-day, dispatch calls weren't one of the things I handled. But we are in another transition and I'm taking more of the phone calls, including the day-to-day dispatch calls.
When asked where their car is broken down, people often answer "home," which amuses me, especially when it takes asking several times to get an address. (Sorry, our crystal ball hasn't come in yet, I don't know exactly where you call home. Forgive me.)
The other afternoon/evening, I took one of those calls that made me glad I know my man is an upstanding guy, and a faithful husband. A lady called, asked for him by name, and when I asked what her call was regarding and whether or not I could help her, she stumbled all over herself.
Mr. Wonderful was only temporarily unavailable, so he took over the call before I sorted out exactly what the lady wanted, but I had to tease him with a, "If I didn't know better..."
I know the guys that work for me work hard, long hours - as do all guys/gals in this industry. It's demanding on the driver/operator, and their family. In fact, I believe it takes a special breed of folks to handle the busy times, the down times, the middle of the night calls, and "those" phone calls where someone knows our spouse's name, but are too flustered by their car trouble to communicate clearly why they are calling.
No comments:
Post a Comment